Retail Service Associate - Gurnee, IL

VF Corporation - Gurnee, Illinois

Support store in reaching its goals by providing superior customer service and assisting with operational activities by following best practices.

Responsibilities:

1.       Initiate contact with the customer in the store and makes them feel welcome

2.       Assesses the needs of the customer and provides courteous, helpful and knowledgeable service throughout the store, including sales floor, fitting rooms, and cash register.

3.       Communicates with customers about style, quality, and value of our products.

4.       Processes accurate and timely cash register transactions and facilitates superior check-out experience while safeguarding company assets.

5.       Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management.

6.       Assists with other operational activities, including store and warehouse maintenance, and visual execution, helping to maintain a neat, clean and inviting shopping environment; including sweeping, dusting and general housekeeping.

7.       Promotes customer loyalty though consumer relationship marketing.

8.       May assist at the customer service desk, assisting with returns, employee purchases, and customer inquiries.

9.       Performs other duties as assigned by supervisor.

 Skills:

1.       Customer service experience preferred

2.       Strong communication and interpersonal skills

3.       Outgoing, courteous, genuine and approachable

4.       A positive demeanor and approach to work

5.       Efficient and self-motivated, ability to work independently

6.       Team oriented

7.       Good math aptitude

8.       Detail oriented

Physical and/or Mental Requirements:

1.       Lifting up to 30 lbs.

2.       Frequently required to stand, walk, kneel, and crouch. Occasionally required to climb and balance.

3.       Use fingers and hands to touch, feel, and control objects.

4.       Open availability and flexibility with schedule to meet customer demand and the needs of the business.

 

Competencies:

Customer Focus

Contributing to Team Success

Work Standards

 

 

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Posted: 30+ days ago

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