Performance Management Analyst
JLL - Webster, NY
Position Summary:
ESSENTIAL FUNCTIONS
OVERVIEW
- Work with Platform team to have efficient, effective KPI tracking and reporting tools.
- Work with Platform team to implement reporting tools, e.g. KPI, SLA’s, monthly, quarterly and annual reports, etc. used to track JLL’s performance.
- Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
- Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
- Be customer service oriented with client contact when necessary.
- Working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
- Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools.
DATA ANALYST
- Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
- Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
- Working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
- Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent experience in Business/Financial/Systems area
- 3 years’ relevant experience
- 5 – 10 years’ relevant experience, preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
- Ability to collaborate across many levels within JLL and client
- Prior use of systems and tools used to extract and analyze data.
- Strong oral and written communication skills
- Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced environment.
- Process Management experience or demonstrated skills.
- Strong leadership, organizational and execution skills.
- Strong Excel skills.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 46671BR
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Posted: 30+ days ago
