Senior CMMS Systems Support Associate
JLL - Webster, NY
Position Summary:
SUMMARY
Provide technical expertise and document management oversight for complex utility systems used in in the day to day activities of the specific account. Comprehensive understanding of how complex systems are designed, constructed, operated and maintained. Ensure all documentation is accurate and suitable to maintain strict quality control. Serve as Subject Matter Expert, (SME) for all proposed engineering and process related changes.
ESSENTIAL FUNCTIONS
DATA SYSTEMS
- Ability to understand and produce user based documentation on complex utility systems based on: Field observation, Process & Instrument Diagrams, OEM manuals, Operator and user interviews and existing standard operating procedures.
- Develop & format standard operating procedures, operating logs, and associated documents.
- Revise existing standard operating procedures based on functional system changes due to project related reconfiguration or new design requirements.
- Develop functional engineering and user specifications based on customer requirements.
- Develop, maintain, and enforce a consistent naming convention for all assets.
- Coordinate input of personnel information into 360Facility for each site or region.
CLIENT SUPPORT
- Adhere to business unit specified client driven standards ensuring Customer Satisfaction.
- Support and drive account based process consistency where installed to help ensure adherence to account deliverables, maximize process efficiency, and continually deliver exceptional client service.
- Other account support duties as assigned.
TRAINING
- Set up and provide instructions for operations personnel labor weekly time input.
- Provide routine and regularly occurring training classes for all modules within the CMMS that are in use on the account.
- Participate in on/off-site training opportunities.
EDUCATION AND EXPERIENCE
- High School Diploma required or Bachelor’s Degree in related field (preferred)
- Background/ experience in computing, mathematics, statistics or related fields preferred.
- 5 - 10 years’ experience Technical writing of complex engineering related documents and procedures
- Experience with database configurations and reporting systems required.
- Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar
KNOWLEDGE, SKILLS, AND ABILITIES
- Understanding of CRM/CMMS/Other Systems/Data Platforms required.
- Advanced MS Excel ability; AutoCAD; MS Reporting Services or similar required.
- Ability to read and interpret XML, HTML, and SQL required.
- Understand (cGMP) current good Manufacturing Practices, related to the drug discovery and development industry and ensure all documents are audit -ready at all times preferred.
- Proficient in Microsoft Office applications (World, Excel, Access and Power Point) required.
- Ability to multitask while focusing on project(s) deadlines required.
- Ability to identify, analyze, and interpret trends or patterns in complex data sets required.
- Ability to work independently as well as be a strong team player and/or step in as an organized and efficient Team Leader preferred.
- Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships preferred.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 49069BR
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Posted: 30+ days ago
