Fulfillment Center Manager II - Rochester, NY
Staples - Rochester, NY
- Oversee all facets of the operation to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
- Develop and achieve the performance goals and objectives by department and facility wide
- Develop productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met
- Act as a change agent by analyzing and making improvement recommendations to established departmental processes and procedures
- Ensure that associates are trained on safe work practices; ensure that those safe work practices are followed to support a safe work environment
- Drive continuous improvement in accuracy and customer service and quality levels
- Develop staff to be capable of coaching, counseling and motivating associates to attain optimum performance, productivity levels, and associate morale
- Conduct timely and valuable performance reviews
- Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives
- Plan and provide for continued on the job training for all FC Associates
- Ensure that all Company and HR policies and practices are communicated to associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, Wage Review Analysis, etc)
- Enforce conformity with all governmental guidelines, state and local laws
- Evaluate and develop operational policies and procedures to ensure excellence in customer service levels through the most efficient and effective processing of delivery orders, control of damages, errors and mispicks
- Work with other Staples departments including HUBs, MIS, Call Centers, Stores, outside carriers, LP, etc
- Analyze projected sales/deliveries and plan for adequate staffing and equipment
- Monitor facility technical needs are adequately and maintain equipment to ensure operational readiness
- Responsible for expense budget; work with Regional VP to operate within expense guidelines; report expenses in an accurate and timely manner; recommend and cost justify Capital expenses
- Communicate with other Staples Teams including Transportation, Industrial Engineering, and Inventory Management regularly to improve processes and services levels; evaluate areas of special need and react accordingly in order to satisfy customers
- Monitor in-stock position and react to inventory needs to ensure delivery standards are met; develop and maintain inventory/security controls to prevent shrinkage and shortages; conduct semi-annual inventories and report results
- Act as a Corporate Citizen, representing the FC and Staples in a positive and professional manner
- Responsible for customer facing, giving tours, and acting as point person for the FC to guests and visitors.
- High School Diploma or GED
- 5-8 years of experience and working knowledge of fulfillment/distribution systems and processes, productivity standards, and technology
- Bachelors or AA degree (preferably in Logistics, Business or an industry- related field) typically required
- Ability to travel and relocate preferred
- Ability to work in a fast-paced environment and prioritizes appropriately
- Demonstrated analytical and problem solving skills
- Effective organizational and prioritization skills
- Demonstrated practice of exemplary leadership skills, i.e. ability to manage people; delegate, train and motivate associates at all levels
- Ability to function in a deadline driven environment
- Computer literate (PC and Warehouse Management Systems)
About Us
Staples Supply Chain and Logistics is recognized as one of the top supply chain organizations within North America. With an extensive fulfillment and delivery network providing services for three main business units, we are able to deliver customer orders next day to 98% of the U.S. population, not to mention or Distribution Centers supporting our Retail Stores. Our 10,000 Supply Chain & Logistics associates throughout North America continue to “make more happen” through the integration of people, process and technology. We sell more than 2 million SKUs and are continually adding more products for our customers. We continue to invest in our people, capabilities and technology to deliver “Every product our customers need, when they want it, where they want and how they want it.” Without a doubt, our Supply Chain differentiates us from our emerging competitors.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
