Customer Service Rep

Staples - Rochester, NY

Customer Service Representative (High Touch)

Rochester, NY

No Weekends!  Paid Training! Great Pay & Benefits

Next Class starts on April 28th, 2017

You already know Staples for our stores. What you might not know is that we are the world's largest office products delivery business, serving everyone from the twenty-person office up to and including the Fortune 500.

• Enjoy the satisfaction of owning customers’ issues, following up and seeing the positive outcome/resolution to the end 
• Are dedicated to exclusive customer accounts providing an effortless customer experience to Fortune 500 Companies by using in-depth product knowledge, educating end users on specific corporate requirements and procedures.  
• Appreciate using a variety of techniques, such as phone, email and chat, responding to customer requests and supporting purchasing agents, Staples Sales Account Managers 
• Value continuous learning to meet an ever changing work environment and customer’s expectations 

We offer….flexible medical & dental benefits.

We are looking for:  previous customer service experience minimum of 1-2 years, excellent interpersonal and communication skills, proficient navigating multiple computer systems and programs, team player, takes initiative, adapts quickly to a changing environment, is proactive at resolving issues and always professional and courteous.

Job Knowledge/Experience Required:

• Previous customer service experience required
• Contract CSR experience is a definite asset, excellent interpersonal and communication skills
• Superior systems and process capabilities
• Team player
• Adapts well to a changing environment
• Is proactive at resolving issues
• Takes initiative
• Professional and courteous manner
• High School Diploma or GED 
• 1 -2 years minimum experience in a Customer Service role, Call Center Experience, highly preferred

Additional Requirements: 

 

Training is held on site, at 125 Mushroom Blvd. Rochester 14623

Training hours are: 8:30am to 5:00pm Monday through Friday

100% Attendance Required during Training

Must have ability to work: 8:00am to 8:00pm, Monday through Friday

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

 

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Posted: 30+ days ago

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