Customer Service Coordinator

The Sherwin-Williams Company - Rochester, New York

WELCOME TO SHERWIN-WILLIAMS

Sherwin-Williams is the largest coatings company in North America, and the third largest in the world. With $11 billion in sales, 4,000 stores, and 90 manufacturing and technical centers, we proudly serve customers in over 120 countries. Our 45,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

 

SUMMARY OF POSITION: 

This position is the internal sales “expert” for a facility, handling customer inquiries and determining their product needs.  This position supports the growth of our business through supporting current and potential customers through handling customer inquiries and determining their product needs.

• Answer incoming phone calls.
 o Handle customer inquiries via telephone by providing accurate information regarding products and product applications and process telephone orders accordingly
• Run customer orders through Custom Order Entry at time order is placed.
  o Assist customers by determining needs and presenting appropriate products and services
  o Establish and maintain accurate customer work order files and formulas.
  o Record information on appropriate forms for proper completion of orders and requests
• Run sales transactions through POS.
  o Ensure sales transactions are completed accurately
  o Operate the POS for all types of transactions
  o Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the Facility
• Answer customer inquires and filter and escalate complaints Achieve customer satisfaction score >/= to budget.
  o Ensure customers’ quality and service expectations are met
  o Communicate all customer complaints to manager to ensure a quick and accurate resolution
• Achieve >/= sales/FTE vs. last year.
• Achieve passing audit score by following Company Policy and Procedures.
  o Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies
• Act as liaison between customer, sales rep, and store staff
• Document and refer potential wholesale leads to manager and/or sales rep
• Follow pricing guidelines when quoting customers
• Obtain necessary information to open an accounts or to charge an existing account
• Provide input regarding inventory levels in the warehouse/stockroom
  o Ensure product is available to fill customer orders
  o Locate out-of-stock items as necessary
• Maintain facility to SW standards through proper maintenance, repair and housekeeping
  o Identify facility problems and make recommendations
• Assist in making deliveries and warehouse duties as required
• Assist in physical inventory
• Other duties as assigned

 

BASIC QUALIFICATIONS:
• High school education or equivalent is required. 
• Ability to work all scheduled hours as needed.
• Must have previous selling experience and strong customer relations skills.
• Must be able to retrieve material from shelves  and lift and carry up to 50 lbs. on occasion. 
• Employee must be able to operate a computer and communicate via the telephone.
• Must be able to operate a hand truck and/or material handling equipment.
• Employee must have a valid driver’s license.
• Must be able to distinguish one or more chromatic colors.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.

 

PREFERRED QUALIFICATIONS:
• Prefer a bachelor’s degree in a business-related field.

 

 

 

Who we are

At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.                                

Equal Opportunity Employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

 

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. 

 

 

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Posted: 30+ days ago

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