Full-Time Visual Merchandiser

Kohl's - Rochester, New York

Position Summary:

Position Summary:  

 

Implements all aspects of merchandise and visual presentation in accordance with Corporate directives.  Assists Store Management in maintaining fixture/graphic disciplines, signing, and merchandising directives throughout the store.  Participates in New Store openings and renovations throughout the Company.  Trains new Visual Associates as necessary.
 

Primary Duties and Responsibilities:

Customer Service:

• “Smiles and Says Hi!”  Leads by example by greeting all customers and Associates with a smile and encourages others to smile and say hi.  Assists customers in a friendly, courteous manner.

• Demonstrates leadership as a problem solver and decision-maker pursuant to the “Yes We Can” policy by efficiently resolving customer’s questions and requests.  Leads fellow Associates through Yes We Can actions and behaviors. . (i.e. team lifts of heavy packages, supporting fellow teammates needs/requests as appropriate.)

• Uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.

• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards and motivates others to do the same
• Assists at POS during peak sales periods as needed.

 

Training and Supervision:

• Assigns tasks and directs workflow to Department Associates as needed.
• Orients and trains Associates on selling floor operations and Best Practices.
• Ensures Associates are maintaining Company standards.
• Leads and assists with department and fitting room merchandise recovery and sales floor returns by following Company guidelines. Maintains fitting rooms, sales floor, and work area.

• Works with all Supervisors, including Area Supervisors to ensure integrity and adherence to the communication manual.
• Lead and assist associate teams in accordance with Company Merchandise Presentation Standards, in utilizing monthly updates, communication books etc., in accordance with Company merchandise presentation standards.
• Offers suggestions for improvement to Management.

 

Operations:

• Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
• Merchandises and maintains strikepoints in accordance with Company directives.  Ensures sizing execution to Company standards in areas of responsibility.
• Executes graphic placement, hot topics, and seasonal properties in a timely manner.
• Maintains a neat, clean, and organized work and storage area.  Maintains proper care of all visual components, graphics, tools and supplies and returns all visual merchandise to the correct location in the stockroom
• Responsible for effectively using Company tools (i.e. Storenet, K-Planner, Communication Books) to plan, communicate, and share information with associate store teams.
• Organizes and implements fixtures disciplines to enhance product presentation in accordance with corporate directives and merchandise standards.  Assists in merchandising departments to execute monthly update.
• Organizes, supervises and participates in merchandise sets.  Ensures sets are executed using merchandise presentation standards. 
• Trains Associates on the disciplines. Reports missing or damaged fixtures within 24 hours of receipt.
• In partnership with Store Management, ensure shopability of store is maintained for improved customer service and sales.
• In partnership with Store Management, installs seasonal directives in accordance to corporate directives (i.e. trim a tree, gift registry, end cap programs, and/or capital rollouts)
• Executes all mannequin and form changes as directed on the visual workload calendar.  Arranges for mannequin repair or replacement.  Follows monthly mannequin direction for merchandise selection.
• Ensures installation of all event signing and graphic collateral as directed.  Reports missing or damaged collateral within 24 hours of receipt.  Regularly monitors all store signing to ensure integrity of daily, sale and seasonal signing programs.  Informs management team on any discrepancies. 
• Requests additional sign toppers the store may require.  Assists with event set-up, including the Bridal Event.
• Completes in a timely manner all surveys and counts for Corporate.
• Adheres to Company policy and procedure when requesting supplies as needed for merchandise and visual presentation.
• Disposes of discontinued graphics, fixtures and other visual items according to Company guidelines in a timely manner.
• Travels to new stores or remodels as necessary.  Participates in New Store/remodel conference calls as necessary. 
• Assists Management in training of new Visual Associates and freight team.
• Assists Store Management in training new ASM’s in sales floor merchandising skills. 
• Participates in Store tour with DM to gain understanding of visual presentation opportunities.
• Works as needed with Loss Prevention Manager and District Auditor to find resolution to Store issues.
• Completes inventory prep of visual areas pursuant to Corporate guidelines.

 

Other Duties and Responsibilities:

• Performs other duties as assigned.  Examples include, but are not limited to:  taking an inventory or participating as a new store visual support associate; traveling as needed through the home district and into other districts as required in support of ongoing new store and remodel programs.

 

Preferred Qualifications:

• Prior experience in merchandising and visual presentation in a retail environment.
• Working knowledge of basic carpentry tools.
• Basic computer skills, including Excel and Word.

 

Job Requirements: 

• Ability to lift 50 pounds on an occasional to frequent basis.  Greater than 50 pounds = 1 Associate per 50 pounds.
• Ability to spend up to 100% of work time standing or moving about the departments within the store.  Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Adherence to Company policy and procedures is required. 
• Regular attendance is required.
• Flexible schedule which may include occasional overnight shifts and weekends.

 

Additional Information:

• Effective verbal and written communication skills. 
• Basic math and reading skills, legible handwriting, and attention to detail.
• Ability to work as part of a team and interact effectively with ot

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Posted: 30+ days ago

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