Store Manager-Victor, NY

Kohl's - Victor, New York

Position Summary:

The Store Manager leads the overall store operation including responsibility for sales, credit, customer service,

retention, human resources, profit and loss, inventory, expense management, and store presentation.

Executive responsibilities include providing leadership for the store in the following areas: Associate

development; supervision of overall store operations to ensure execution to Kohl’s Best Practices,

communication, analysis of business operations, expense management, and general management of the store

as the leader of the store management team.

Primary Responsibilities:

Leads and directs the Executive, Area Supervisor, Supervisor and Associate teams in the following

areas:

Customer Satisfaction

• Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS),

including the Customer Service Survey, “Yes We Can” program, and other Customer Service

programs.

• Accountable for results of Customer Service programs through the Customer Service

Scorecard.

• Communicates through operational and sales strategy to Executive and Supervisory teams

through periodic meetings.

• Leads/directs Executives in the standard for Customer issue resolution.

• Leads Executive team in the execution of the “E3” program.

Merchandise Presentation

• Interprets, directs and leads capacity and merchandise directives.

• Accountable to ensure Company merchandise presentation directives and standards are met

while merchandising incoming freight and replenishing the sales floor.

• Ensures total store cleanliness and recovery standards are met.

• Directs store visual workload.

Payroll/Expense Management

• Overall responsibility for managing store payroll projections, productivity, and controllable

expenses in relation to sales trend.

• Overall responsibility for staffing, scheduling, and Associate availability to ensure schedules

match workload.

Sales Management

• Competitively shops competition and communicates results to Buyers.

• Reviews business summary for sales opportunities.

• Oversees and audits the ad set process to ensure Company accuracy goals are achieved.

• Accountable for replenishment schedules and execution to ensure Company in-stock goals are

maintained.

• Oversees the credit solicitation effort of Associates to achieve goals.

• Partners with corporate allocation division addressing inventory issues from SIR report.

Human Resource Management

• Leads the management team in retaining quality Associates.

• Facilitates the annual Associate review process.

• Oversees the hiring process to ensure proper staffing to workload.

• Communicates ethical standards to ensure total company policies are followed.

• Co-leads all-store meetings to company guidelines and ensures action plans are devised and

achieved as needed.

• Responsible for all documentation related to Associate personnel files according to company

policy / legal requirements, including performance counseling documentation.

• Drives positive reinforcement and motivation to all Associates.

• Coaches and counsels Associates when necessary based on Company productivity goals.

• Ensures Associate performance counseling procedures are followed as necessary, in

accordance to company policies/HR guidelines.

• Manages the delivery of hourly training programs in order to achieve store objectives.

• Develops and coaches Executive team to promotable levels and/or larger areas of

responsibility.

Inventory Shortage/Unit System Accuracy

• Oversees all price changes, callbacks, and ISC memos to ensure accurate completion.

• Partners with Loss Prevention on all inventory programs.

• Oversees the completion of inventory prep planning and ensures the execution is achieved.

• Leads and directs company USA program including re-wraps, even exchanges, ISAC Meeting,

mis-mates, damages, defectives and store inventory shortage plans.

Operations

• Accountable for freight Best Practice execution to Company standards, including:

• Planning workload, setting goals, and communicating goals to Associates for every truck

received.

• Frequently overseeing the truck unload and sales floor merchandising process to ensure

Company standards are being met.

• Oversees store cash office, service desk, POS functions.

• Leads ISAC and safety meetings.

• Responsible for resolution of all district audit issues.

• Ensures that store cleanliness standards are met.

• Accountable for the implementation and maintenance of all company stockroom capacity and

organizational guidelines.

• Supervises store personnel to drive productivity through operational Best Practices.

• Ensures that all building safety requirements are adhered to.

• Ensures that all building repairs are completed through partnership with corporate facilities

management.

Preferred Qualifications:

• Multiple years managing a significant retail volume in a high-growth retailing environment.

• A demonstration of professional accomplishments through results-driven behavior and team

development abilities.

• Efficient planning and organizational skills.

• Ability to recognize and understand available resources and utilize them to meet and exceed the store's

sales plan and expense controls.

• Ability to lead and develop a large team of Associates.

• Demonstrated ability to communicate with a variety of audiences.

• A history of anticipating challenges and developing solutions to problems at hand.

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Posted: 30+ days ago

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